At ESKAPE , we understand that sometimes plans change and unexpected situations arise. We want to make sure that our guests are satisfied with their experience, so we offer a flexible refund policy to accommodate these changes.

REFUNDS

• All refunds will be processed within 7 business days of the request being received via the same method of payment as the booking was done.

CANCELLATION POLICY

• Guests who cancel at least 30 days prior to the arrival date will receive a full refund of their deposit.
• Guests who cancel between 15 and 29 days prior to the arrival date will receive a 50% refund of their deposit.
• Guests who cancel within 14 days of the arrival date will not be eligible for a refund.

Mode of refund

Weather the refund is full or partial can be done using the below methods. In most instances the refund will be performed using the same method as that of the method used at the time of initial booking, however in certain instances, taking into account the circumstances and the reason for cancellation, a refund could be issued using the below listed methods.

• Credit card refund: ESKAPE will refund the booking amount back to the guest's credit card, which can take several days to process depending on the bank and the credit card provider.
• Bank transfer: ESKAPE will transfer the refund amount to the guest's bank account. This method may take a few days to process and we will request the guest to provide the bank account details if not already available.
• Cash: We might issue a cash refund to the guest, but this is less common as it is not secure and easy to trace and used in rare instance if it is a walk-in guest.
• Gift card or vouchers: The hotel can issue a gift card or vouchers of the same value to the guest, which can be used for future bookings.
• Credit note: The hotel can issue a credit note to the guest, which can be used to book another stay in the future.

It's important to note that the refund mode will depend on the reason of refund, how early the cancellation or modifications request is made.

CHANGE POLICY

• Guests who wish to change the dates of their reservation must do so at least 30 days prior to the arrival date by way of cancelling the original booking and making a new booking on our website.
• If guests choose not to spend the amount again on the re-booking, please mail us at hello@eskape.club with the original booking details and new booking request for the modification to be performed by ESKAPE Admin.